Patient Satisfaction with Public Health Nursing Services
Keywords:
patient satisfaction, nurses community health, public health, health services
Abstract
Development efforts in public health are the availability of excellent health services. Public health nurses must have competence, knowledge, skills, and attitudes to realize excellent service. This study aims to determine patient satisfaction with public health nurse services. This type of research uses quantitative research with a cross-sectional study approach, which seeks to analyze variables in accordance with the research objectives, namely patient satisfaction with public health nurse services. The population in this study was all nurses, and it was contained in a structure of 35 people. The sampling technique in this study used the total sampling technique with a sample of 35 respondents. The data analysis method uses bivariate with the chi-square test. The results of the statistical tests showed competence with a p-value of 0.491, work ethics: 0.000, and work discipline 0.046. The conclusion is that patient satisfaction is influenced by ethics and work discipline in providing health services, and patient satisfaction is not influenced by competency certificates. It is recommended that nurses have the ability to implement their skills and knowledge to create excellent health services for patients.
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https://www.sciencedirect.com/science/article/pii/S0897189721001646
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https://www.sciencedirect.com/science/article/pii/S0145213421004956
https://doi.org/10.1002/hpm.2629
2. Indonesia R. Undang-undang Republik Indonesia nomor 36 tahun 2009 tentang Kesehatan. Jakarta Republik Indones [Internet]. 2009; Available from:
https://www.mendeley.com/catalogue/a943dbe0-2d38-3afe-a79c-f159eb124e77
3. Batbaatar E, Dorjdagva J, Luvsannyam A, Savino MM, Amenta P. Determinants of patient satisfaction: a systematic review. Perspect Public Health [Internet]. 2017 Mar 20;137(2):89–101. Available from: https://doi.org/10.1177/1757913916634136
4. Xesfingi S, Vozikis A. Patient satisfaction with the healthcare system: Assessing the impact of socio-economic and healthcare provision factors. BMC Health Serv Res [Internet]. 2016 Dec 15;16(1):94. Available from: https://doi.org/10.1186/s12913-016-1327-4
5. Mernawati D, Zainafree I. Analisis Faktor-Faktor Yang Berhubungan Dengan Tingkat Kepuasan Pasien Rawat Jalan Di Puskesmas Lamper Tengah Kecamatan Semarang Selatan Kota Semarang. Public Heal Perspect J [Internet]. 2016;1(1). Available from:
https://journal.unnes.ac.id/nju/index.php/phpj/article/view/7755/5399
6. Pranata L, Rini MT, Surani V. Faktor-Faktor Yang Berhubungan Dengan Kepuasan Kerja Perawat Di Ruang Rawat Inap Rumah Sakit Myria Kota Palembang. J Akad Baiturrahim Jambi [Internet]. 2018;6(2):44–51. Available from: http://jab.stikba.ac.id/index.php/jab/article/view/28
7. Anti A. Faktor Yang Mempengaruhi Kedisiplinan Perawat. J Ilm Kesehat Sandi Husada [Internet]. 2020 Jun 30;11(1):456–60.
Available from: https://akper-sandikarsa.ejournal.id/JIKSH/article/view/321
8. Mansyur Z, Yusuf A, Rifai M. Analisis Faktor Yang Mempengaruhi Kinerja Pegawai Puskesmas. J Ilm Kesehat Sandi Husada [Internet]. 2021 Dec 31;10(2):575–84. Available from:
https://app.dimensions.ai/details/publication/pub.1141737633
9. Haeruddin H, Alwi MK, Syamsuddin U. Pengaruh Mutu Pelayanan Kesehatan terhadap Kepuasan dan Minat Kembali di RSUD Haji Makassar. Wind Heal J Kesehat [Internet]. 2021;282–8.
Available from: https://jurnal.fkmumi.ac.id/index.php/woh/article/view/241
10. Sari IP, Nugraheni R. Pengaruh Etos Kerja Islam Terhadap Kinerja Karyawan dengan Keadilan Organisasional dan Komitmen Organisasional Sebagai Variabel Intervening (Studi Pada Perawat Tetap Rumah Sakit Islam Sultan Agung Semarang). Diponegoro J Manag [Internet]. 2019;8(4):106–18. Available from:
https://ejournal3.undip.ac.id/index.php/djom/article/view/25979
11. Rafiqah R, Arman A, Gobel FA, Burhanuddin N. Pengaruh Kualitas Pelayanan terhadap Kepuasan dan Kepercayaan Pasien Di Puskesmas Paccerakkang Kota Makassar. Wind Heal J Kesehat. 2018;186–96.
12. Herlambang PA, Pratisti WD. Hubungan Dukungan Sosial Dengan Disiplin Kerja Pada Tenaga Kesehatan Di Puskesmas Jumapolo Selama Masa Pandemi Covid-19 [Internet]. Universitas Muhammadiyah Surakarta; 2022. Available from: http://eprints.ums.ac.id/id/eprint/98827
13. Admassie BM, Ferede YA, Lema GF, Ayen B. A survey study on knowledge and attitude towards pain management and associated factors among emergency Nurses,2021. Multi-center cross-sectional study. Int J Surg Open [Internet]. 2022 Oct;47:100548. Available from:
https://www.sciencedirect.com/science/article/pii/S2405857222001115
14. Suprapto S, Mulat TC, Lalla NSN. Nurse competence in implementing public health care. Int J Public Heal Sci [Internet]. 2021 Jun 1;10(2):428. Available from:
http://ijphs.iaescore.com/index.php/IJPHS/article/view/20711
15. Xiao J, Fan W, Deng Y, Li S, Yan P. Nurses’ knowledge and attitudes regarding potential impacts of climate change on public health in central of China. Int J Nurs Sci [Internet]. 2016 Jun;3(2):158–61. Available from: https://www.sciencedirect.com/science/article/pii/S235201321630059X
16. Kagan I, Shemer R, Lifszyc Friedlander A, Madjar B, Amit Aharon A. Public health nurses’ views on quality measures: A cross-sectional study. Collegian [Internet]. 2022 Oct; Available from:
https://www.sciencedirect.com/science/article/pii/S1322769622001597
17. Theuns-Boumans L, Mathijssen J, Rots-de Vries C, van de Goor I. Beliefs of public health nurses about solution-focused parenting support – A questionnaire study. Child Youth Serv Rev [Internet]. 2022 Dec;143:106693. Available from:
https://www.sciencedirect.com/science/article/pii/S0190740922003292
18. Lines LE, Kakyo TA, Grant JM, Hutton A. Invisibility of nurses and midwives in the public health response to child abuse and neglect: A policy review. Collegian [Internet]. 2022 Sep; Available
from: https://www.sciencedirect.com/science/article/pii/S1322769622001287
19. Harbridge R, Ivanitskaya L, Spreitzer G, Boscart V. Job crafting in registered nurses working in public health: A qualitative study. Appl Nurs Res [Internet]. 2022 Apr;64:151556. Available from:
https://www.sciencedirect.com/science/article/pii/S0897189721001646
20. Marcellus L, Tonmyr L, Jack SM, Gonzalez A, Sheenan D, Varcoe C, et al. Public health nurses’ perceptions of their interactions with child protection services when supporting socioeconomically disadvantaged young mothers in British Columbia, Canada. Child Abuse Negl [Internet]. 2022 Feb;124:105426. Available from:
https://www.sciencedirect.com/science/article/pii/S0145213421004956
Published
2023-07-25
How to Cite
1.
Suprapto S, Norma Lalla N, Arda D. Patient Satisfaction with Public Health Nursing Services. woh [Internet]. 2023Jul.25 [cited 2024Nov.14];:250-7. Available from: http://103.133.36.92/index.php/woh/article/view/437
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Copyright (c) 2023 Suprapto Suprapto, Nursyamsi Norma Lalla, Darmi Arda
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